Customer Service

Shipping & Delivery
The shipping rate is flat US$4.00 worldwide. For orders over US$50, we offer FREE international shipping with tracking number.
Over 90% of orders will be dispatched within 1~3 business days after completion of payment. All orders are sent from Hong Kong by Air Mail. We use ePacket / DHL Global Mail Service depending on countries. You can track your package at the links listed in the "notice of dispatch" email you received after shipment made.
Privacy & Security
Your personal information (for example, name, address or postal address) collected in each order will be kept confidential and not be disclosed to any third parties. 
Returns & Replacements
Customers have the right to return the goods within 14 calendar days without any reasons. Any goods returned to us, under the right to cancel, must be in 100% new condition, with original packaging included, not damaged, nor defective. Customers are responsible for return shipping charges. If you have received a damaged or defective product, please contact us at sales@alphabeauty.com.hk within 7 calendar days for the arrangement of a free return and exchange.
Ordering
To make a purchase, simply enter the quantity and click "Add to Cart", you can always view the cart at the top right corner of the screen. After finishing the order, please click "Checkout" in the Shopping Cart.
Payment, Pricing & Promotions
We accept PAYPAL and most common Credit Cards. If you have a valid "Discount Code", you can enter in the shopping cart in order to get the offer.
Viewing Orders
After completion of order, you can view the order under [My Account] > [Orders]. An order confirmation email will also be sent to your registered email address.
Updating Account Information
Customers are entitled to inquire, update, or request deletion of your personal information at any time by contacting us.